Terms of Service

Last Updated: January 8, 2024

Welcome to id-photo.ai! By using our services, you agree to the following Terms of Service. Please read them carefully before using our platform.

1. Introduction

These Terms of Service ("Terms") govern your access and use of id-photo.ai ("we," "our," or "us"). By using our services, you acknowledge that you have read, understood, and agree to comply with these Terms.

If you do not agree with any part of these Terms, please do not use our services.

2. Services Provided

id-photo.ai offers an AI-powered platform that assists users in creating passport and ID-compliant photos. Our services include:

✔ Instant photo verification
✔ AI-powered adjustments for compliance
✔ Digital download of the processed photo
✔ Customer support and guidance

While we use advanced AI algorithms to enhance accuracy, we do not guarantee acceptance by every government agency. Users are responsible for verifying specific country requirements.

3. User Responsibilities

By using our services, you agree to:

✅ Provide accurate and lawful content (e.g., real photos of yourself).
✅ Use our service only for lawful purposes.
✅ Refrain from misusing or tampering with our technology.

You must not:

🚫 Upload offensive, obscene, or illegal images.
🚫 Attempt to hack, reverse-engineer, or disrupt our platform.
🚫 Use our services for fraudulent or deceptive purposes.

Failure to comply may result in immediate suspension or termination of your account.

4. Payment & Refund Policy

4.1 Pricing & Payment

Our services are provided on a pay-per-use basis or through subscription plans. Payment is required before downloading the final processed image.

We accept major payment methods, including:

💳 Credit/Debit Cards
💰 PayPal and other supported payment gateways

4.2 Refund Policy

We offer a 100% acceptance guarantee. If your photo is rejected due to non-compliance, you may request a refund by providing proof of rejection.

Refunds are not issued for:

❌ User-uploaded poor-quality images that do not meet basic resolution requirements.
❌ Incorrect selection of photo size or document type.
❌ Issues outside our control (e.g., government agency policies).

For refund requests, contact support@id-photo.ai within 7 days of purchase.

5. Privacy & Data Protection

Your privacy is important to us. Our data collection, storage, and processing policies are outlined in our Privacy Policy.

🔹 Uploaded photos are deleted automatically after 24 hours.
🔹 We comply with GDPR regulations for data protection.
🔹 No user data is sold or shared without explicit consent.

For details, please review our Privacy Policy.

6. Intellectual Property

All content, AI models, and branding on id-photo.ai are protected by intellectual property laws.

🚫 Users may not copy, distribute, or modify our technology without permission.
🚫 Unauthorized use of our logo, trademarks, or software is prohibited.

Violations may result in legal action.

7. Limitation of Liability

We strive to provide accurate and reliable services, but we are not liable for:

🔹 Government rejections due to user error or unexpected policy changes.
🔹 Technical issues beyond our control (server downtime, third-party failures).
🔹 Indirect damages resulting from the use of our platform.

Users assume full responsibility for verifying local ID photo requirements before submission.

8. Changes to These Terms

We reserve the right to update these Terms as necessary. If we make significant changes, users will be notified via email or platform announcements.

Last Updated: January 8, 2024

9. Contact Information

For any questions regarding these Terms, please reach out to:

📧 Email: support@id-photo.ai
📍 Address: 651 N Broad St, Middletown, DE 19709, USA

Thank you for choosing id-photo.ai! 🚀