Refund Policy

Last Updated: January 8, 2024

At id-photo.ai, we are committed to delivering high-quality, government-compliant ID and passport photos. Our 100% Acceptance Guarantee ensures that if your photo is rejected by an official authority, we will issue a full refund.

1. Our Guarantee

We stand behind our service with a 100% money-back guarantee:

✅ Guaranteed Acceptance – If your photo is rejected, we will refund your money.
🤖 AI-Powered Compliance – Every photo is checked for accuracy and compliance.
💯 Confidence in Quality – We believe in our service so much that we take full responsibility for rejections.

2. Refund Eligibility

To qualify for a refund, your request must meet the following conditions:

✔ Official Rejection – You must provide proof that a government agency rejected your photo.
✔ Unmodified Photo – The photo must be in the original form as delivered by us (no alterations or edits).
✔ Request Within 30 Days – Refund claims must be submitted within 30 days of the rejection date.
✔ Provide Documentation – A rejection letter or official statement from the authority is required.

3. Refund Process

Our refund process is simple and fast, ensuring a smooth experience:

1️⃣ Submit a Refund Request – Email refunds@id-photo.ai with the rejection proof.
2️⃣ Review Process (48 Hours) – We will assess your claim and verify compliance.
3️⃣ Refund Issued – If eligible, the refund will be processed to your original payment method.
4️⃣ Confirmation Email Sent – You will receive an email once the refund is completed.

4. Exclusions

Refunds will not be issued in the following cases:

🚫 Modified or Altered Photos – Any changes made to the original photo after delivery.
🚫 Incorrect Document Type – If you used the photo for a different document than originally requested.
🚫 Late Claims – Refund requests submitted more than 30 days after rejection.
🚫 Incomplete Documentation – Failure to provide official proof of rejection.

5. Additional Services

To ensure your photo meets the highest standards, we also offer:

📸 Free Photo Retake – If your photo is rejected, we provide a free retake.
💬 24/7 Customer Support – Our team is available around the clock to assist you.
📏 Compliance Guidance – We help you understand the requirements for your document.
👀 Expert Review – A human verification option is available if needed.

6. Contact Us About Refunds

For any refund-related inquiries, contact us:

📧 Email: refunds@id-photo.ai
⏳ Response Time: Within 24 hours
💬 Support: Available 24/7

We are committed to making your experience seamless and stress-free. Thank you for trusting id-photo.ai! 🚀